Customer Service Training

The quality of customer service is crucial, vital, essential to any business. The marketing team is attracting customers, the sales team is managing the customers through the sales pipeline and the customer service team is either delivering on the promise or killing the company.

Customer service is performed at many locations/departments and by multiple individuals all of them leading to MOMENTS OF TRUTH.

Identifying all the touchpoints where your customers are interacting with your company is essential to ensuing the consistent delivery of your promise.