At Partner Learning Solutions we train for:
Attitude and Enthusiasm. You don’t get a second chance to make a first impression.
Conflict Resolution. Some of the best possible ways to win a customer exist when there is conflict.
Interpersonal skills: we provide the tools needed to work effectively with different customer types.
Adaptability: No two customer interactions are the same, so you cannot deal with them the same way.
Initiative: Everyone has it, but is the environment conducive for them to use it?
Active Listening: Ultimately all customer service comes back to listening to the customer, finding out their needs and then creating solutions for them.